Refund policy

RETOURS

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We hope you love your purchase! However, should you need to make a return, you may request a refund within 14 days of receiving your order. 

See details below.

EXCHANGE & RETURN POLICY

You may return full priced items for a refund postmarked within 14 days of receiving your order. Customers are responsible for return shipping costs.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund.

Sharp is not responsible for items not received due to shipping issues while in transit.

Please note that duties and taxes paid on international orders are non-refundable. These fees are determined by local customs authorities and are outside of our control.

PREPARE YOUR RETURN

Please click on the returns link below and follow the prompts to prepare your return. 
(please note, the cost of your return label - calculated on the return portal - will be deducted from your refund).

https://returns.eu.thefrankieshop.com

Drop-offs are not accepted at the return address.

RECEIVE A REFUND

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to the refund method chosen on the return portal.
Please allow up to 14 business days for your return to be processed.

For any questions please email us at  contact@sharp-paris.com